Shipping Policy

Thank you for shopping with Nextok Commerce. We are committed to delivering your orders quickly, safely, and efficiently. Please review our Shipping Policy below for important information regarding order processing and delivery.

1. Order Processing Time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Orders placed on weekends or holidays will be processed on the next business day.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information (if available).

Please ensure your shipping details are accurate at checkout, as we are not responsible for delays caused by incorrect addresses.

2. Shipping Times

Estimated delivery times may vary depending on your location:

United States: 5–10 business days
International Orders: 7–15 business days (if applicable)

Please note that delivery times are estimates and may be affected by carrier delays, weather conditions, customs processing, or other unforeseen circumstances.

3. Shipping Costs

Shipping fees are calculated at checkout based on your location and order size.
Promotional free shipping offers (if available) will be clearly displayed on our website.

Shipping fees are non-refundable once an order has been dispatched.

4. Order Tracking

Once your order ships, you will receive tracking details via email.
If you do not receive tracking information within the stated processing time, please contact us.

5. Delays & Lost Packages

While we strive to ensure timely delivery, Nextok Commerce is not responsible for delays caused by:

Shipping carriers
Customs clearance
Incorrect or incomplete shipping information provided by the customer

If your package appears lost or significantly delayed, please contact us and we will assist you in resolving the issue with the carrier.

6. Damaged Shipments

If your order arrives damaged:

Contact us within 48 hours of delivery
Provide clear photos of the product, packaging, and shipping label

We will review the issue and arrange a replacement or refund if applicable.

7. Incorrect Address Disclaimer

If an incorrect shipping address is provided at checkout and the order has already been shipped, we are unable to redirect the package. Customers are responsible for additional shipping costs if the package is returned and needs to be reshipped.