Returns & Refunds

At Nextok Commerce, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review our Returns & Refunds Policy below.

1. Return Eligibility

You may request a return if:

The item was received damaged or defective
The wrong item was delivered
The item is unused, unopened, and in its original packaging
The return request is made within 14 days of delivery

To be eligible for a return:

The product must be in the same condition as received
Proof of purchase (order confirmation or receipt) is required

Certain items may be non-returnable for hygiene and safety reasons, including:

Opened beauty or skincare products
Personal care items that have been used
Clearance or final sale items

2. How to Request a Return

To initiate a return, please contact us with:

Your order number
Reason for return
Photos (if item is damaged or incorrect)

Contact Details:
📧 Email: nextokcommerce@gmail.com
📞 Phone: +1 307 310 3698

Our team will review your request and provide return instructions.

Please do not send items back without receiving confirmation from us.

3. Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
Shipping fees are non-refundable.
We recommend using a trackable shipping service as we are not responsible for lost return packages.

4. Refund Process

Once we receive and inspect your returned item:

You will be notified of approval or rejection of your refund.
Approved refunds will be processed to your original payment method.
Refunds typically take 5–10 business days to reflect, depending on your bank or payment provider.